Trends in Consumer Behaviour: Navigating the future of sensory tech, authenticity and value creation
Livia’s keynote examines three pivotal trends reshaping consumer behaviour and driving innovation, illustrated through real-world examples from different industries and regions. She begins by exploring how sensory-driven technologies are creating immersive, emotionally responsive experiences that are transforming the way consumers connect and engage. Next, she highlights the growing demand for emotional authenticity, challenging the dominance of AI-driven predictability as consumers increasingly value imperfection, spontaneity, and genuine interactions. Finally, Livia delves into how leading brands are redefining value creation, shifting engagement and loyalty into a more strategic and meaningful framework of "worth."